Return & Replacement Policy

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. But if you have already accepted the shipment, there is always a simple option of a conditional exchange of the product which you have received. The product received in a damaged condition you can exchange/replacement or get a full refund.

Replacement requests are considered under the following circumstances:

1 | The print or design on the product is not as described as displayed (Colour variations will not be accepted).
2 | The item is damaged on arrival (broken/chipped/dented/torn or otherwise tampered with).
3 | If the tracking shows delivered but you haven’t received it.

The product must meet the following conditions:

1 | All tags and labels must be intact.
2 | The item will not be worn and/or washed.
3 | Items with stains and/or tears will not be replaced.
4 | Only faulty items sent from Bohurupi.in are eligible for a replacement.
5 | Unclaimed packages will be returned to the sender, and you will have to raise a request.

Returns/Cancellation are not accepted under the following conditions:

1 | The return reason was quoted as “THE ORDER WAS FOR ANY OTHER PRODUCT AND WAS WRONGLY ORDERED FOR THIS ONE”.
2 | Return request made after the period of 48 hours (FORTY-EIGHT HOUR)
3 |
You no longer want the item.
4 | You are not able to receive the item.
5 | The item is smaller/bigger than what you expected.
6 | You do not want the colour you initially chose.
7 | You don’t like the item you received even though there is no damage.
8 | You had provided an incorrect address/has moved.
9 | There is no longer any requirement for the item.

What products are not eligible for return or replacement?

1 | Mask
2 | Customized T-Shirts
3 | Customized Mobile Covers

How to claim return or replacement?

Please visit your order page and open a support ticket for the order or email us at official.bohurupi@gmail.com mentioning your Order ID and attach some prof. We will personally ensure that a brand new replacement is issued to you at no additional cost.

Please make sure that the original product tag and packing is intact when you send us the product back. The Return request has to be initiated within 48 Hours (FORTY-EIGHT hours) from the day of delivery. In case of dissatisfaction with the product(s) please share some photographic/videography evidence of the received product to the mail address.