Quality Standard Policy
Bohurupi Shopping is committed to providing products and services that meet or exceed customer expectations. To ensure consistent quality, we have established a Quality Standard Policy that outlines our commitment to quality management and continuous improvement.
Scope and Application
This policy applies to all aspects of Bohurupi Shopping's operations, including product design and development, manufacturing, service delivery, and customer support.
Quality Management System
Bohurupi Shopping has implemented a Quality Management System (QMS) that is designed to meet the requirements of ISO 9001:2015. Our QMS provides a framework for managing quality that is based on the following principles:
Customer focus: We are committed to understanding and meeting the needs of our customers.
Leadership: Our management team is responsible for promoting a culture of quality and continuous improvement.
Engagement of people: We recognize the importance of our employees and their contributions to quality.
Process approach: We have established and maintain a set of interrelated processes to achieve our quality objectives.
Improvement: We continually monitor and measure our performance to identify opportunities for improvement.
Evidence-based decision making: We base our decisions on reliable data and analysis.
Relationship management: We strive to build mutually beneficial relationships with our customers, suppliers, and other stakeholders.
Meet or exceed customer expectations for product quality and service delivery.
Continuously improve our products, services, and processes.
Ensure the health and safety of our employees and customers.
Comply with all applicable laws and regulations.
Bohurupi Shopping’s management is responsible for promoting a culture of quality and ensuring that our QMS is effectively implemented and maintained.
All employees are responsible for contributing to quality by following established processes and procedures.
The Quality Manager is responsible for overseeing the QMS and reporting on its performance to management.
Training and Awareness
Bohurupi Shopping provides training and awareness programs to ensure that all employees understand their roles and responsibilities in maintaining quality. These programs cover topics such as product design and development, process control, customer satisfaction, and continuous improvement.
Monitoring and Review
Bohurupi Shopping monitors and reviews its quality performance on a regular basis to identify opportunities for improvement. This includes collecting and analyzing data on customer satisfaction, product performance, and process efficiency.
Bohurupi Shopping is committed to providing products and services that meet or exceed customer expectations. Our Quality Standard Policy provides a framework for achieving this objective and ensures that our QMS is effectively implemented and continuously improved. We will continue to monitor and review our quality performance to ensure that we remain competitive and deliver value to our customers.